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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which of the following tools can be used to troubleshoot common UCCE issues related to call center reporting? (Select all that apply)

A. Cisco Unified Contact Center Enterprise Administration (CUCEA)
B. Cisco Unified Intelligence Center (CUIC)
C. Cisco RTMT (Real-Time Monitoring Tool)
D. Cisco Unified Communications Manager (CUCM)

Answer: B

Explanation:
Cisco Unified Intelligence Center (CUIC). The Cisco Unified Intelligence Center (CUIC. can be used to troubleshoot UCCE issues related to call center reporting. It provides tools for analyzing call center data and generating reports, as well as troubleshooting issues related to data accuracy and completeness.

NEW QUESTION # 20
What is the purpose of Precision Routing in UCCE?

A. To integrate UCCE with other business applications
B. To allow customers to receive a callback when an agent becomes available
C. To route incoming calls to the most appropriate agent based on customer data
D. To provide real-time statistics on call center performance

Answer: C

NEW QUESTION # 21
How is Mobile Agent implemented?

A. iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.
B. Local CTI Port is good enough for logged-in Mobile Agent and full functionality.
C. Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.
D. Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

Answer: A

NEW QUESTION # 22
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

A. 100 ms, 3 heartbeats
B. 100 ms, 5 heartbeats
C. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
D. 400 ms, 5 heartbeats
E. 400 ms, 3 heartbeats

Answer: B

NEW QUESTION # 23
Which of the following tools can be used to troubleshoot common UCCE issues related to media routing? (Select all that apply)

A. Cisco Unified Intelligence Center (CUIC)
B. Cisco Unified Contact Center Enterprise Administration (CUCEA)
C. RTMT (Real-Time Monitoring Tool)
D. Cisco Unified Contact Center Enterprise Serviceability (CUCEs)

Answer: B,C,D

NEW QUESTION # 24
......

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